Shipping policy

We aim to deliver your order as smoothly as possible while keeping shipping free for our customers.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.

Delivery Time (Australia)

Once your order is shipped, delivery within Australia typically takes 5–9 business days.

Please note that delivery times are estimates and may vary due to location or external factors.

Free Shipping

We offer free shipping on all orders.

To keep shipping free, we use alternative shipping methods. This allows our customers to save on shipping costs, but these shipments may take slightly longer than express services.

Shipping Delays

Delays may occur due to:

  • High order volume

  • Courier delays

  • Weather conditions

  • Customs or logistical issues

We are not responsible for delays caused by carriers or circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete address details.

Tracking Information

Tracking details will be provided once your order has been shipped. In some cases, tracking updates may take time to appear.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us through our contact form, and we will assist you.